Terms & Conditions
These are the terms and conditions on which we supply our services and products to you.
Please read these terms carefully before becoming a member or ordering with us. These terms tell you everything you need to know about becoming a member or buying with us.
If you think that there might be a mistake in these terms, please let us know.
1. WHO WE ARE AND HOW TO CONTACT US
1.1 Who we are
We are BodyPrime Limited – a company incorporated and registered in England and Wales with company number 12915652.
1.2 How to contact us
You can contact us via our website bodyprime.co.uk or email firstname.lastname@example.org
1.3 How we may contact you
If we have to contact you, we will send an email to the email address you provided to us during the creation of your account.
2. BECOMING A MEMBER
2.1 How you can become a member
Memberships are processed solely through our website. Once you’ve selected the appropriate membership level, you’ll go through our checkout process where you’ll need to enter your contact details, delivery and billing information. Please ensure all information is entered correctly before clicking PAY.
2.2 Acceptance of your order
Your order is an offer from you to us to become a member of BodyPrime and pay the relevant membership cost. Our official acceptance of your membership takes place when we email you to confirm that your payment has been received and your membership is active. When we accept your membership, we’ll also confirm your order number. If you need to contact us about your order, please quote this number.
2.3 Restrictions on placing orders
To become a member and order our products, you must be at least 18 years old and be authorised to use the payment method which you use to pay for the membership and products that you order.
3. OUR RIGHTS TO CANCEL YOUR MEMBERSHIP
3.1 If we cannot fulfil your membership/order
In the unlikely event that we’re unable to fulfil your membership/order (e.g. due to a website issue, the service is no longer available, the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to), we’ll let you know by email and will not charge you. However, if you have been charged and believe this to be a mistake, please contact us as soon as possible via our website bodyprime.co.uk or email email@example.com
3.2 Unusual or suspicious activity
We provide our services and products for your personal use only. We may cancel your membership/order if we notice something unusual or suspect that our services, products or content are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch via firstname.lastname@example.org
3.3 Suspending the supply of our services/products
We may have to suspend the supply of a service or product to you to:
deal with technical problems or make minor technical changes;
update the service or product to reflect changes in relevant laws and regulatory requirements; and/or
make changes to the service or product as notified by us to you.
3.4 We may end your membership
if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services/products to you
you do not, within a reasonable time, allow us to deliver the services/products to you.
If we end your membership, we will refund any money you have paid to us for services/products we have not provided.
4. OUR SERVICES & PRODUCTS
4.1 What we provide
We provide fitness and nutrition plans and guidance, supplements, and merchandise, including clothing and accessories.
4.2 Descriptions of our services/products
The pictures of our services/products (and packaging) on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we cannot guarantee that the display on your device will show a true reflection of those colours.
4.3 Gift cards
You can purchase a gift card (in the form of a digital code) from us in the same way as any of our other services/products, however:
you cannot purchase a gift card using another gift card as payment;
gift cards are valid for 12 months from the date of purchase; and
gift cards may only be redeemed on the website from which they were purchased (for example, gift cards purchased from bodyprime.co.uk can only be redeemed on bodyprime.co.uk).
5.1 Delivery destination
Unfortunately, we do not currently ship to the following countries – Russian Federation, Iran, Venezuela, Pakistan, Lebanon, Syria, Bahrain, Kuwait, Kosovo and Saudi Arabia.
5.2 Delivery costs
All information regarding our delivery charges can be found here.
5.3 Additional charges
Any customs, duties or additional charges which apply to your order (if your order is delivered outside of the UK, for instance) will be your responsibility and are not included in the delivery costs.
5.4 When we will provide the products
When we deliver the products to you will depend on the delivery method you select during the order process, please refer to our delivery timings. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
5.5 Delays outside our control
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.
5.6 If you are not available when the product is delivered
If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.
6. YOUR RIGHTS TO CANCEL
6.1 Cancel any time
You can always end your membership with us at any time. We offer a “No contract. Cancel anytime.” service. If you would like to cancel your membership, please let us know as soon as possible via email – email@example.com
6.2 End your membership
If you want to end your membership because of one of the reasons set out below, your membership will end immediately and we will refund you in full for any services which you have paid for but which have not been supplied to you. The reasons are:
we have told you about an upcoming change to the service/product or these terms which you do not agree to;
we have told you about an error in the price or description of the service/product you have ordered, and you do not wish to proceed;
we have told you that supply of the services/products may be significantly delayed because of events outside our control;
we have suspended supply of the services/products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
you have a legal right to end your membership because of something we have done wrong.
6.3 Changed your mind
If you have changed your mind about the service/product. We offer a goodwill guarantee which gives you 30 days to change your mind and receive a refund instead of the standard 14 days (which does not affect your legal rights in relation to faulty products). You have 30 days from the day you receive the service/product to change your mind. If your services/products are split into several deliveries over different days, you have until 30 days after the day you receive the last delivery to change your mind. In either case, you will need to pay the cost of the return as set out in our returns process. Please note that some services/products cannot be returned, such as:
products sealed for health protection or hygiene purposes (e.g. swimwear, underwear or socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the hygiene slip removed;
water bottles which have been unsealed or used in any way;
any product which has been damaged, worn, used in any way or has had the care label cut and/or removed;
any product which is missing any component part(s) when returned by you (unless this is because of something we have done); and
any products which become mixed inseparably with other items after their delivery.
6.4 End your membership at any time
In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end your membership at any time – just contact us to let us know – firstname.lastname@example.org
7. RETURNS & REFUNDS
7.1 Tell us you want to end your membership
To end your membership with us, ask us any questions or in the unlikely event that you have any complaints about the service/product, please let us know by contacting us via email email@example.com, through live chat or via any of the other options on our website. Please provide your name, address, order number and email address so we can help you quickly and easily.
7.2 Returning products after ending your membership
If you end your membership for any reason after products have been sent to you or you have received them, you must return them to us where possible. The process for returning products to us is set out in our Returns Policy. Please email us firstname.lastname@example.org with the required information (including details of the product(s) you are returning and the reason(s) for the return). Following this, you should leave the package containing the product(s) you are returning (with the returns label securely attached) at one of the collection points that we identify to you. Please make sure that the products are returned to us within 30 days.
7.3 How and when we will refund you
We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment. For purchases made by part-card and part-gift card, the refund will be applied to the gift card first. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.
8.1 Where to find the price for the service/product
The price of the service/product (which includes VAT) will be the price indicated on the order pages when you place your order. We take care to ensure that the price of the service/product advised to you is correct. However, if we discover an error in the price of the service/product you order, we will notify you as soon as possible and refund you any discrepancy.
8.2 We will pass on changes in the rate of VAT
If the rate of VAT changes between your order date and the date we supply the service/product, we’ll adjust the rate of VAT that you pay, unless you have already paid for the service/product in full before the change in the rate of VAT takes effect.
8.3 We may change the price of our services/products
Sometimes we need to make changes to the price of some of our services/products. When this happens, we’ll update the prices on our website. If you placed your order for a service/product before the price change, the price will be as stated on our website at the time when you placed your order.
8.4 What happens if we get the price wrong
It is always possible that, despite our best efforts, some of the services/products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the service/product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a pricing error, we may end your membership, refund you any sums you have paid and require the return of any services/products provided to you where necessary.
8.5 When and how you must pay
We accept payment by Visa, Mastercard, American Express, PayPal and Apple Pay via our website and via our payment provider; Stripe.
9. LOSS OR DAMAGE OF PRODUCTS
9.1 Our responsibility
We are responsible to you for foreseeable loss and damage of products caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time your order was made, both parties knew it might happen.
9.2 Our liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match the information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.
9.3 Business losses
We are not liable for business losses. We only supply the services/products for private use. If you use the services/products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10. YOUR PERSONAL INFORMATION
10.1 How we may use your personal information
11. OTHER IMPORTANT TERMS
11.1 We may transfer this Agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end your membership within seven days of us informing you and we will refund you any payments you have made in advance for services/products not provided.
11.2 You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.3 Nobody else has any rights under your membership or these terms
Your membership is between you and us. No other person shall have any rights to enforce any of the terms related to your membership.
11.4 We may change these terms at any time
We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website so please have a look before placing an order for membership or for our products to ensure you know about any changes which may have been made since your last visit to our website.
11.5 If a court finds part of these terms to be illegal
If a court finds part of these terms to be illegal, the rest will continue in force. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.6 Even if we delay in enforcing these terms
We can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.7 Which laws apply to these terms and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
11.8 Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, while the United Kingdom remains part of the European Union, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Company No: 12915652